Terms of service

What these terms are

These terms are a draft. They describe the arrangement the software actually implements, in the wording ordinarily used for business-to-business education platforms, and they have not been reviewed by anyone with authority to make commitments for the operator.

Everything below applies as written, subject to that review.

Who may use Care

Care has no public sign-up. There is no registration page, and an account cannot be created from outside — every account exists because an institution created it. That means:

• You may use Care if a training institution has enrolled you and issued you an account, or if you are staff at such an institution and have been given a role in it.
• Your institution decides age and admission requirements, as it does for the training itself. The platform enforces no age limit of its own, and holds no date of birth to enforce one with.
• Accounts are personal. Credentials must not be shared, and someone else's account must not be used — assessment results, VR sessions and AI conversations are all recorded against whoever is signed in.

If you no longer belong to the institution that created your account, your access is theirs to withdraw, and it usually will be.

Your institution's role and yours

Almost every decision that affects what you see is your institution's, not the operator's. Your institution:

• creates and withdraws accounts, and sets which role each person holds;
• assigns the assessments, station exams and VR training you are expected to complete, and sets their deadlines;
• decides whether AI features are available to you at all;
• decides, per VR experience, whether eye-tracking, engagement measures or headset imagery are recorded — see the privacy notice;
• sees your results, and decides which of its staff may see them.

The operator supplies and runs the software. It does not set your curriculum, mark your work, decide your results, or choose what is recorded about you. Questions about any of those belong to your institution.

Acceptable use

The platform holds assessment records that affect people's standing and employability, so the rules are about protecting the integrity of those records. You must not:

• sign in as anybody else, share your credentials, or let another person sit an assessment in your name;
• attempt to reach records belonging to another trainee or another institution, or to circumvent the separation between them;
• interfere with an assessment or VR session — including tampering with a headset, its network traffic, or the results it reports;
• probe, scan or load-test the platform, or extract its content in bulk by automated means;
• submit material that is unlawful, or that you do not have the right to submit, including to an AI feature;
• use an AI feature to produce work you then present as unaided, where your institution's rules forbid it. That is a matter between you and your institution, and Care records enough to show what happened.

Care records who did what and when. Attempts, marks, VR sessions and AI conversations are attributed to an account, and staff can see that history — which is what makes it useful as a record, and what makes misuse visible.

Content you submit

You keep whatever rights you already have in what you write — your profile text, your assessment answers, your interview responses, the messages you send the coach. Submitting them to Care does not transfer ownership to the operator or to your institution.

What you grant is the permission the platform needs in order to work: to store what you submit, show it to the staff at your institution who are entitled to see it, process it to produce marks and readiness scores, and — for the AI features only — send the relevant text to the AI provider your institution has configured. The privacy notice sets out exactly which text that is.

Text drafted for you by an AI feature, such as a profile summary, is a draft you are free to change or discard. It is stored separately from your own words and never overwrites them. It is generated by a third-party model and is not guaranteed to be accurate; you are responsible for what you choose to keep.

Assessment content — the instruments, station checklists and VR experiences themselves — belongs to whoever authored it, your institution or the operator. It is provided for your training and may not be copied, published or reused elsewhere.

Availability and support

Care is provided as-is and as-available. There is no guaranteed uptime, no response-time commitment, and no service credit for an outage. If your institution has agreed something stronger with the operator, that agreement governs and this section does not reduce it.

The platform depends on services outside its control — the institution's network, headset hardware, and third-party AI providers. An AI feature can be unavailable while the rest of the platform is working normally; when that happens Care records the failure against the request rather than leaving you waiting on an answer that will not come.

Support is provided to your institution, not directly to trainees. Report a problem to the staff who administer Care for you; the operator does not maintain a support channel for individual trainees.

Features may be added, changed or withdrawn. Notice is given to the institution, not to each user.

Liability

Care is a training and assessment tool. It does not make decisions about you. A readiness score, a competency level, a badge and an AI-drafted summary are all descriptions of recorded activity — what they mean for your progression, your certification or your employment is decided by your institution and by employers, and the operator is not party to those decisions.

AI output is generated by a third-party model and can be wrong, incomplete or unsuitable. Coach replies are guidance, not advice on which to rely without judgement; mock interview feedback is practice, not an assessment of your employability. Nothing produced by an AI feature is a professional, legal, medical or financial opinion.

To the fullest extent the applicable law allows, the operator is not liable for indirect or consequential loss, for lost opportunity or earnings, or for loss arising from a decision your institution took using information the platform displayed. Nothing here excludes liability that cannot lawfully be excluded.

Where the operator and your institution have a written agreement, that agreement decides the financial limits between them. This section does not create a right for a trainee to claim against the operator that would not otherwise exist.

Suspension and termination

Your institution can suspend or close your account at any time, for its own reasons — most often simply that you have finished or left the programme. The operator can suspend access where it is necessary to protect the platform or other institutions, for example during a security incident or where the acceptable-use rules above are being broken.

When access ends, your records do not automatically disappear. Assessment attempts, results, VR sessions and AI conversations remain in your institution's data until it removes them. As the privacy notice states plainly, Care performs no automated deletion of any kind and retention periods have not been set — so what happens to your record after you leave is a question for your institution.

If the arrangement between the operator and your institution ends, the disposal or export of that institution's data is governed by their agreement, not by this page.

Changes to these terms

These terms change when the platform does. The date at the foot of the page is the date they were last accurate, and the version shown is the one that applies — there is no archive of previous versions.

Material changes are notified to your institution, which is the party the operator contracts with; they are not emailed to each trainee. Continuing to use Care after a change means the current terms apply to that use.

While the draft notice at the top of this page is showing, none of this has been reviewed by anyone with authority to commit the operator, and it should be read as a description of intent rather than as a concluded agreement.